How to Handle Lyft Driver Cancellations and Resend to Lyft

How to Handle Lyft Driver Cancellations, Resend to Lyft and Understand Notifications

When a Lyft driver cancels a delivery or a delivery route:

1. A notification on your computer will be received, if you have notifications turned on.
2. A notification in the Notification Pane in the On the Go software will be received. Click on the On the Go logo and review your notifications.
3. The delivery status of the deliveries will update to cancelled in the Dispatch, Viewer and Scheduling screens.

Resending a Cancelled Route to Lyft If you have no changes to the route, you can immediately resend the route to Lyft

1. Navigate to the Optimization screen.
2. Select the Lyft Meals button.
3. Click on Create a Delivery Path with Lyft
4. Click on the cancelled route.
5. Select Send to Lyft

*NOTE Lyft will accept routes being sent through a second time with a pick-up time in the past. The route will be “on-demand” and will dispatch to a driver immediately. The time of the resend will not reflect in the deliveries in the software.

If want to ensure your route reflects the times accurately in the software, before you resend the route back to Lyft, you’ll need to update the deliveries statuses and pick-up times. You can update your deliveries from the Dispatch, Viewer and Scheduling screens.

To update cancelled deliveries from the Viewer Screen double-click on the word “Cancelled” in the Status column.

1. You’ll be directed to the Scheduling page for the delivery. Change the Cancelled Status to Scheduled.
2. Adjust the pick-up time to the new desired time.
3. Click the floppy disc to save your changes.
4. Change the Trip Status and PU Time for all deliveries on the cancelled route.
5. When all deliveries on the route have been updated, resend the Route to Lyft. You do not need to reoptimize the route.

For a single delivery cancellation, the process is similar. Navigate to the Dispatch, Viewer or Scheduling window to view the cancelled delivery.

1. If you have no changes to the cancelled delivery, you can immediately resend the delivery to Lyft:
2. Navigate to the Optimization screen.
   • Select the Lyft Meals button.
   • Click on Create a Delivery Path with Lyft.
   • Click on the Route.
   • Select Send to Lyft

For multiple delivery cancellations not on the same route that you want to put together on a new route, navigate to the Dispatch, Viewer, or the Scheduling screen.

1. From the Dispatch screen, double-click on the Status of the cancelled deliveries and change the status from Cancelled to Pending.
2. Double-click on the Route and update the Route to the blank space.
3. Update the pick-up time for the deliveries.
4. Optimize the cancelled deliveries to a new route(s)
5. Send new route(s) to Lyft.